Frequently Asked Questions
Everything you need to know about our premium skincare and delivery services.
Are Mustela products safe for newborns and sensitive skin?
Yes, our products are formulated with natural ingredients and are clinically tested under dermatological and pediatric supervision to ensure safety for even the most delicate skin from birth.
What is your shipping policy and delivery timeline?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout, and we provide free standard shipping on orders over $50.
Can I return a product if I am not satisfied?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our customer care team to discuss our satisfaction guarantee.
Are Mustela products environmentally friendly?
We are committed to sustainability. Our formulas are biodegradable, and our packaging is 100% recyclable. We are also proud to be a B Corp certified company.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
How can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.